Refund Policy: The Brand Brain Install

Last updated: September 10, 2026

The short version

You get 30 days with your Brand Brain after we install it. If you're not satisfied, email us and we'll refund every dollar you've paid. You keep the Brain we built for you.

One thing to know before you read the rest: book your Build Session within 30 days of buying. That's what starts everything.

The 30-day window

Your 30 days start on the date of your Install and Handoff Call, which is the call where your Brand Brain goes live inside your own Claude or ChatGPT account.

We start the clock at handoff on purpose. You should get to actually use the thing before you decide whether it was worth it.

Before your install

If you decide this isn't for you before your Install and Handoff Call happens, that's fine too. Email us any time before that call and we'll refund what you've paid in full.

If you haven't started yet

Your Brand Brain can't get built until you do two things: send us your store on the Quick Start form, and sit down for your 60-minute Build Session. Both of those are on you. We will remind you.

If you haven't completed your Build Session within 30 days of your purchase date, your refund window opens anyway. It runs 30 days from there, and then it closes.

In plain numbers: buy on the 1st, don't get on a Build Session by the 31st, and you have until day 60 to ask for your money back. After day 60, no refunds.

We will still build your Brand Brain. Come back in month four and we'll run your Build Session, build it, and install it, exactly as promised. The build doesn't expire. The refund window does.

Two details so nobody gets surprised:

- The deadline is met when the call happens, not when it's booked. Putting a date on the calendar and not showing up doesn't move anything.

- If you're on a payment plan, your installments run on their original schedule whether or not you've booked. Starting late doesn't pause the plan.

If something real comes up and you need more time, email [email protected] before your 30 days are up and we'll work it out. We're not trying to catch anyone on a technicality. We just can't leave a refund open forever on a build that hasn't started.

How to request a refund

Email [email protected] with the subject line "Brand Brain refund" from the email address you used at checkout, any time within your window.

You don't have to explain yourself or jump through anything to get your money back. We will ask what didn't work, because ten founding brands is how this gets better, but answering is optional and it has nothing to do with whether your refund is approved.

What you get back

Every dollar you have paid toward the Brand Brain Install. The deposit, the balance, and any payment-plan installments already collected.

Refunds go back to the original payment method. Once we process it, your bank or card issuer controls when it lands, which is usually 5 to 10 business days.

If you're on a payment plan, we cancel every remaining scheduled payment at the same time. Nothing else comes out.

You keep the Brand Brain

We are not going to take it back. Your Brand Brain lives in your own Claude or ChatGPT account, and it stays there whether you stay or not.

We will remove access to replays, support calls, and bonuses.

After your window closes

The Brand Brain Install is not refundable once your window closes. By then, either everything has been delivered and the Brain is running in your account, or you've had a full 60 days from purchase to get started and tell us it wasn't right.

A request

If something goes wrong, email us before you file a dispute with your card company. A dispute freezes the account and slows your money down instead of speeding it up. We would rather just refund you.

Questions

[email protected]